1. Students are enrolled and locked in on a term-by-term basis. Lessons take place in weeks 1 to 9 of each term. Week 10 is reserved for make-up lessons.
2. Enrolments are automatically carried over to the following term to secure your day and time.
3. Invoices are sent out prior to the new term commencing. Payment is due 14 days after the invoice date.
4. Your lesson time is locked in for the term. If you need to change times please contact your tutor. Please note this may not be possible unless the tutor has availability. The tutor will then notify the Conservatorium re any change.
1. All students are invoiced for the full school term.
2. GST is applicable to all fees.
3. Lessons are paid in advance for the term.
4. If you stop lessons during the term you must still pay for the full term.
1. Overdue payments may result in the reallocation of the lesson time to another student on our wait list.
2. Warning emails will be sent for unpaid lessons, and if they remain unpaid for an amount of time determined at discretion, will result in suspension of lessons.
1. By enrolling in music lessons you are reserving a set time slot each week for the school term. Term dates are the same as NSW public school term dates. Your lesson fees for the term reserve your, or your child’s, regular time for lessons, regardless of whether you choose to attend or miss that scheduled lesson.
2. With at least 24 hours notice of cancellation, we will offer one make-up lesson. Please note only one make-up lesson is permitted per student per term.
3. Lesson cancellations must take place via direct contact with your tutor.
4. The Conservatorium shall not assume any financial responsibility for a student’s absence(s). Lesson rates are set fees, and shall not be lowered nor refunded for missed lessons.
5. Make up lessons take place in the final week of term in the regular lesson time slot. If you cannot make this time, the lesson is forfeited.
6. Make up lessons cannot be carried over into the following term.
7. Please note: In the case of shared lessons, there will be no make-up lessons unless the teacher was absent through the term.
8. Students are not encouraged to attend lessons when unwell.
1. Tutors are booked back to back so if you arrive late to a lesson the lesson will still finish at the usual finish time.
1. It is a student’s responsibility to have a stable internet connection for online lessons. If you are unsure please contact your teacher directly to test your connection before lessons commence.
2. If students are unable to complete the lesson due to internet errors or disconnects, the teacher will record and send the remainder of the lesson directly to the student.

Rotating Student Lesson Timetable
1. If the school has a rotating lesson time schedule, it is the responsibility of the student to check their weekly times to know when their lessons are.

Teacher Cancellation of Lesson
1.You will be contacted as soon as possible to notify you of the teacher's absence and you will be allocated a relief teacher (if available), online lesson, make-up lesson or video lesson. Video lessons entail the student sending a recording of their scales and pieces and the teacher will respond with feedback in written or video form. In certain circumstances if none of these options are available you will be offered a credit for the teaching fee for that lesson. The credit will appear on the following term's invoice.Covid Policy
1. Due to Covid-Safety measures, a tutor or student showing mild signs of sickness or flu must stay at home.
2. Hand washing before and after lessons is compulsory.
3. In the case of instances beyond our control (Covid outbreak, natural disasters etc) lessons will immediately convert to online via Zoom unless notified otherwise.
4. Unfortunately we can offer no refunds or credits due to COVID-19.
1. Students are enrolled on a term by term basis and cannot discontinue lessons during the term.
2. If a student withdraws once term has commenced, no refunds will be issued.
3. If you wish to cease lessons for the following term, you are required to notify the Conservatorium Administration Staff via email at least 1 week prior to the first day of the new term, or full fees (based on your current enrolment) for the following term will be payable and you will be invoiced accordingly.
4. Please note, written confirmation via email is required.
5. If you cease to attend without giving us any notice, you will still be invoiced as per the above.
1. Parents are to email the actual voucher or screenshot of the voucher to [email protected] as we don’t accept the voucher number on its own.3. Vouchers must be submitted one (1) week before the start of a new term in order for them to be applied to that terms’ invoice.
4. By submitting your voucher you are agreeing that the Conservatorium will be using this rebate toward your child’s music lessons or band rehearsals.6. Once your voucher is successfully submitted to Service NSW the amount will be applied as a credit to your account.
Occasionally we will use photos/videos from concerts or other events on our social media, website or other marketing programs. Please let us know if you do not want us to photograph or video your child and include them on the type of postings above.

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